916kis Terms and Conditions — Complete Platform Usage Guide

Welcome to 916kis. These Terms and Conditions ("Agreement") govern your use of the website, mobile app, and all services provided by the 916kis platform ("Services"). By accessing or using our Services, you confirm that you have read, understood, and agreed to be fully bound by this Agreement.

If you do not agree with any part of this Agreement, you are requested not to use the 916kis Services. Continued use of the platform following any amendments to these Terms and Conditions will be considered acceptance of those changes.

916kis reserves the right to modify, update, or replace any part of this Agreement at any time without prior notice. Any changes take effect immediately upon being posted on the 916kis website. It is your responsibility to review these Terms and Conditions periodically.

Use of the 916kis platform is restricted to individuals who meet the following eligibility requirements. By registering, you confirm that you:

• Be at least 18 years old or have reached the age of majority recognised by the laws of your jurisdiction of residence — whichever is higher.
• An individual with full legal capacity to enter into a binding agreement.
• Not prohibited from using online gambling services under any laws or regulations applicable to you.
• Registering under your own name and not on behalf of any other individual or entity.
• Never previously been banned from using 916kis Services for any reason.

916kis reserves the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. The KYC (Know Your Customer) process is part of our standard compliance procedure and is mandatory for all members.

To gain full access to 916kis services, you are required to register an account by providing accurate, complete, and current information. Each user is only permitted to hold one (1) account only. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of remaining balances.

3.1 Account Security Responsibilities

You are fully responsible for maintaining the confidentiality of your password and account login details. 916kis will not be liable for any losses arising from unauthorised access to your account caused by your own negligence.

• Never share your password with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your account after each session, especially on shared devices.
• Contact 916kis customer support immediately if you suspect any suspicious activity on your account.

3.2 Accuracy of Information

All information provided during registration and throughout use of the Services must be accurate and up to date. Providing false or misleading information is a serious breach of these Terms and Conditions and may result in account closure without notice and without refund.

916kis supports a variety of deposit methods suited for users in Malaysia, including online bank transfers (FPX), digital wallets, and other approved alternative payment methods. All deposit transactions are processed through an integrated payment system protected by 256-bit SSL encryption.

4.1 Deposit Terms

• The minimum deposit limit is RM 20 per transaction.
• Deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• All successful deposits will be credited to your 916kis account instantly with no delay.
• 916kis reserves the right to request proof of bank account ownership before processing any withdrawal if there is reasonable doubt.

4.2 Illicit Funds and Money Laundering

916kis fully complies with all applicable anti-money laundering (AML) laws. Any suspicious activity will be reported to the relevant authorities. Using the 916kis platform for money laundering purposes is strictly prohibited and may result in legal action.

916kis is committed to processing all valid withdrawal requests in the shortest possible time. Withdrawals are typically processed within 3 to 10 minutes to your Malaysian bank account, depending on the selected withdrawal method and internal verification process.

5.1 Withdrawal Terms

• The minimum withdrawal limit is RM 50 per transaction.
• Withdrawals can only be made to a bank account registered under the same name as your 916kis account.
• Identity verification (KYC) must be completed before your first withdrawal can be processed.
• Any bonus or promotional credits may be subject to wagering requirements before becoming eligible for withdrawal.
• 916kis reserves the right to request additional supporting documents for withdrawal requests exceeding certain limits.

5.2 Withdrawal Suspension

916kis reserves the right to delay or withhold withdrawals for security review, AML compliance, or fraud investigation purposes. In such cases, our team will contact you via your registered contact details to obtain any additional information required.

916kis offers a wide range of bonuses and promotions designed to enhance your gaming experience. Each promotion is subject to specific terms and conditions stated on the relevant promotions page, and those specific terms shall be considered part of this Agreement.

6.1 Wagering Requirements

All bonuses received through 916kis promotional programmes are subject to the specified wagering requirements. This means you must wager the bonus amount the required number of times before the bonus funds can be converted to withdrawable cash. The wagering requirements for each promotion are clearly stated in the respective promotion's terms.

6.2 Prohibition of Bonus Abuse

• Using multiple accounts to claim bonuses is strictly prohibited.
• Low-risk wagering strategies intended solely to fulfil wagering requirements (e.g., hedging or simultaneously betting on both sides) are strictly prohibited.
• 916kis reserves the right to void bonuses and decline withdrawals if bonus abuse is suspected or confirmed.
• Bonuses may not be transferred between accounts or directly converted to cash without fulfilling the wagering requirements.

All games offered on the 916kis platform use a Random Number Generation (RNG) system certified by an accredited independent body. This ensures every game round is fair, random, and free from any manipulation. 916kis has no control over individual game outcomes.

7.1 Game Results Are Final

All game outcomes recorded by the 916kis system are final and cannot be disputed, unless there is verifiable evidence of a proven technical failure. In the event of a confirmed technical failure, 916kis reserves the right to void the affected round and return the wager to the player.

7.2 Technical Disruptions

In the event of a technical disruption that interrupts gameplay, 916kis will make every effort to fairly resolve all suspended wagers. However, 916kis is not liable for any losses arising from technical disruptions beyond the platform's control, such as internet outages, third-party failures, or force majeure events.

916kis expects all players to interact with the platform and other players in a respectful and responsible manner. The following conduct is strictly prohibited and may result in immediate account suspension or closure:

• Using automated software, bots, or any third-party tools to play or interact with the platform.
• Colluding with other players to exploit games (e.g., collusion in poker or live table games).
• Using abusive, threatening, or harassing language toward other players or customer support staff.
• Attempting to hack, breach, or disrupt the technical infrastructure of the 916kis platform.
• Falsely misrepresenting game outcomes or winning amounts to third parties for unlawful gain.

916kis takes data security and user privacy very seriously. All personal information you provide to us is protected with 256-bit SSL encryption and stored on secure servers with strict access controls. Full details on how we collect, process, and protect your data can be found in our 916kis Privacy Policy.

9.1 Data Usage

The information you provide is used for the following purposes: identity verification (KYC), financial transaction processing, customer support services, delivery of account-related and promotional communications (with your consent), and compliance with applicable legal and regulatory requirements.

9.2 Data Sharing

916kis will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. Your data may be shared with trusted third-party service providers who assist us in operating the platform, subject to strict confidentiality agreements.

916kis reserves the right to suspend, restrict, or close any user's account at any time, with or without prior notice, where reasonable grounds exist to do so. Reasons that may result in such action include:

• Violation of any part of these Terms and Conditions.
• Suspicion or confirmation of fraud, money laundering, or other illegal activities.
• Failure to complete the identity verification (KYC) process within the specified timeframe.
• Requests from competent authorities.
• Accounts that have been inactive for more than 12 consecutive months.

10.1 Voluntary Closure

You may close your 916kis account at any time by contacting our customer support team. Prior to closure, all pending transactions will be processed and any eligible balance will be returned to you once all required reviews have been completed.

To the extent permitted by applicable law, 916kis shall not be liable for any indirect, incidental, special, punitive, or consequential losses arising from or in connection with the use of our platform, including but not limited to:

• Loss of profits, revenue, data, or business opportunities.
• Service disruptions due to system maintenance, updates, or unforeseen events.
• Acts or omissions of third-party service providers.
• Unauthorised access to your account resulting from your own negligence.
• Any losses arising from legitimate game outcomes.

916kis reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated amendment date. For material and significant changes, we will endeavour to notify users via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the 916kis platform after any term changes take effect will be considered full acceptance of the amended terms. If you do not agree with the amendments, please stop using the platform and contact our customer support to close your account.

The latest version of these Terms and Conditions is always available on this page and supersedes all previous versions. In the event of any conflict between the Bahasa Melayu version and any translation in another language (if applicable), the Bahasa Melayu version shall prevail.